Terms & Conditions & Privacy

GENERAL SALES TERMS AND CONDITIONS

The general terms and conditions of contract govern the legal relationship between the organizers of events, banquets, weddings, hotel reservations, etc. (hereinafter referred to as the "client") on the one hand, and the Château Louise de la Vallière Hotel (hereinafter referred to as the "hotel") on the other.

The general terms and conditions of sale apply in addition to the provisions that the hotel has specifically concluded with the client. They are based on French law and also apply to international relations. Furthermore, if a point is not regulated by the special contractual provisions or the general terms and conditions of the contract, the French Law of Obligations shall apply. Should a provision of the contract or the general terms and conditions be or become invalid, the legal validity of the remaining provisions shall not be affected.

1. CONCLUSION OF THE CONTRACT

The contract (hereinafter referred to as "event contract") is concluded by mutual signature. Subsequent amendments and supplements must be made in writing.

2. SERVICES OF THE HOTEL

The specific services provided by the hotel are defined in the event contract and the confirmation. These documents describe in particular the start and end of the event and the detailed services to be provided by the hotel. Insofar as these are services to be provided by third parties, the Hotel acts only as an intermediary. The Hotel shall invoice the Customer separately for these services.

3. FOOD AND DRINK

Food and beverages must, in principle, be purchased from the hotel. In exceptional cases and with the agreement of the Hotel, the Client may entrust the catering service to a third party. In this case, the hotel is entitled to a service charge as well as a plate, tap or cork fee.

4. REGISTRATION AND BASIS FOR INVOICING

The number of participants must be communicated to the hotel no later than 14 days before the start of the event. In case of small changes in the number of participants up to 3 persons, the hotel is accommodating as long as they are communicated 2 days in advance by the client. This rule does not apply to hotel rooms. In case of a change in the number of hotel rooms booked, the cancellation conditions mentioned in point 7 apply.

5. RESERVATION GUARANTEE, PRICES AND PAYMENT TERMS

An individual reservation is only considered binding in one of the following cases:

- A full prepayment of the stay, by bank transfer or credit card, is made before the client's arrival;
- The receipt of the client's valid credit card information, which is transmitted by email or telephone.
The reservation is thus accompanied by the details of the credit card of the occupant of the room: name of the cardholder, valid credit card number, expiry date and cryptogram; an authorisation form for the debit of the card will then be sent to the guest for signature.
The hotel reserves the right to make a pre-authorisation on the credit card transmitted for the amount of the stay at any time upon the guest's arrival to guarantee and secure the reservation.

Rates are quoted in Euros (€) per room per night based on up to two people. Our rates include all taxes and service. Any change in the applicable rate, or any modification or introduction of new legal taxes by the competent authorities, will be automatically reflected in the prices indicated at the date of invoicing.
Any additional services provided by the hotelier during the stay and, if applicable, the tourist tax will be added to the price mentioned in the reservation.

6. CONDITIONS OF PAYMENT OF A DEPOSIT

At the conclusion of the contract, a deposit of 40% of the agreed services is required. The final account will be sent to you after the event.

7. CANCELLATION POLICY FOR INDIVIDUAL CLIENTS

In case of cancellation of the reservation, cancellation fees will be applied according to the following terms:

Dates

Cancellation fees until the date mentioned in the reservation:

- Less than 2 or 5 days (according to the season) : 100% of the amount of the reservation will be due

- In some periods - less than 14 calendar days: 100% of the reservation amount will be due

- In case of no-show : the totality of the reservation will be considered as due

8. TIMETABLE AND INFORMATION OBLIGATIONS

The agreed timetable must be carefully adhered to by both parties. If the Client fails to provide the Hotel with the necessary information in accordance with the contract, the smooth running of the event cannot be guaranteed. The Client shall inform the Hotel of all important circumstances, in particular those that may affect the operation of the Hotel and/or other guests. The guest may only hold the event described in the contract. In doing so, he/she must take into account the operation of the hotel.

9. OCCUPATION OF THE ROOMS AND RETURN

On the day of arrival, the rooms will be made available from 2 p.m. onwards.

On the day of departure, the rooms must be vacated before 12:00 noon. Depending on the availability of the hotel, a later departure can be discussed on the spot the same day.

10. CLIENT'S RESPONSIBILITY

The Client is responsible for the proper use of the hotel's facilities, including by the participants of the event. In particular, he is liable for losses and damage caused by his employees and/or the participants of the event. The use of additional decoration material is only permitted in agreement with the hotel. The Client is responsible for ensuring that the decoration material used with the agreement of the Hotel complies with the regulations of the fire brigade and is removed without leaving any traces at the end of the event. These provisions apply only to the privatization of the establishment. The client acknowledges that he has taken into account the nature of the place and the objects used to dress it. These being of an ancient and precious nature, the client acknowledges that any degradation, damage or destruction will result in substantial costs and any recourse that the management deems appropriate.

11. RESERVATIONS AT THE SPA

Access to the Spa facilities is restricted to persons over 18 years of age.
The minimum age for treatments is 16 with a consent form signed by parents or legal guardian.

For everyone's convenience, please turn off your mobile phone to ensure a relaxing experience for you and other guests.

Please note that late arrivals will result in a reduction in the time of your treatment and do not entitle you to a price reduction. Please contact us 24 hours in advance if you need to change or cancel your appointment. After this time, you will be invoiced in full.
The Château Louise de La Vallière cannot be held responsible for lost or stolen, forgotten or damaged objects within the Spa.

12. RESPONSIBILITY OF THE HOTEL

The Hotel shall be liable, within the framework of the legal provisions, for the performance of the contract in accordance with the contract, liability for slight negligence being excluded. In particular, the Hotel shall not be liable for the loss of or damage to items brought by the Organizer, nor for the theft of or damage to clothing or items brought by the participants to the event. The hotel does not assume any liability for third-party services that it merely provides.

13. APPLICABLE LAW

Only French law is applicable to this contract.

14. PLACE OF JURISDICTION

The parties agree that the city of Tours (37000) is the exclusive place of jurisdiction

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